Can't access platform

Direct answer
Clear your browser cache, try another browser or network.
If it persists, contact your IT department.

Context
You cannot access the online platform from your current device or network.

Steps
Quick checks
• Refresh the page once only
• Try again in a few minutes
• Check your internet connection

Recommended solutions
Browser
• Clear cache and cookies
• Use an up-to-date browser
• Try another browser (Chrome, Edge, Safari)

Network connection
• Try another network, such as a mobile hotspot
• Check that your internet connection is stable

Security and restrictions
• Temporarily disable your VPN
• Check your firewall
• Disable browser extensions that may block content

Possible causes
• Internal network restrictions
• IT security settings
• DNS issue
• ISP filtering
• Antivirus or security software blocking the site

If it still does not work
• Try another device or network, or contact your IT department

Need help?
Email us at support@wegotrade.com