Not receiving emails

Direct answer
Check your spam folder, add WEGOTRADE to your contacts, and contact support@wegotrade.com to confirm your address is not unsubscribed.

Context
You are not receiving WEGOTRADE emails or notifications.

Steps
Quick checks
• Check your spam or junk folder
• Add our sending address to your contacts
• Add WEGOTRADE to your safe senders list
• Contact support@wegotrade.com to confirm that your address is not unsubscribed

Possible causes to review on your side
Security and filtering
• Anti-spam filters (for example Microsoft Defender or Proofpoint)
• Firewall rules
• Email security gateways

Internal company configuration
• Internal IT rules
• Filtering by your IT department
• Email security policies

Internet provider
• Filtering by your ISP

Mailbox issues
• Full mailbox or quota exceeded
• Incorrect email address
• Inactive or misconfigured forwarding

Need help?
Email us at support@wegotrade.com