Gabriel Allard
- Total activity 18
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Activity overview
Latest activity by Gabriel Allard-
Gabriel Allard created an article,
Partial or wrong items received / Return or Credit request
Direct answerIf you received missing or incorrect items, or wish to make a return or request a credit, this matter is handled by your supplier.WEGOTRADE is an intermediary platform, and delivery is...
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Gabriel Allard created an article,
Supplier or products unavailable in my account
Direct answerIf a supplier or products have disappeared from your account, this is a supplier-side matter.WEGOTRADE is an intermediary ordering platform. Find their contact details in the order hea...
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Gabriel Allard created an article,
Standing / recurring orders
Direct answerTo automate your orders, create a template from an existing order and enable the Automated order option in that template.ContextYou want to:• Reuse an existing order• Save time when pl...
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Gabriel Allard created an article,
Place your first order
Direct answerTo place your first order, select your supplier, add products to the cart, and click Submit Order.ContextYou want to place your first order on the WEGOTRADE platform.Steps• Select your...
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Gabriel Allard created an article,
Orders must be placed on the WEGOTRADE platform
Direct answerAll orders must be placed on the WEGOTRADE platform.Orders by phone or email are not processed.ContextWEGOTRADE is an ordering platform, but some requests must be handled directly by y...
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Gabriel Allard created an article,
Missed order deadline
Direct answerIf you missed the order deadline, contact your supplier directly.WEGOTRADE is an intermediary platform and cannot submit orders retroactively. Find their contact details in the order h...
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Gabriel Allard created an article,
Check if an order was submitted
Direct answerGo to My Orders.If the order appears there, it was successfully sent to your supplier.ContextYou want to confirm whether your order was sent to your supplier.Steps• Go to My Orders• Ch...
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Gabriel Allard created an article,
Modify or cancel an order
Direct answerOrder changes and cancellations are handled by your supplier.WEGOTRADE is an intermediary ordering platform. Find their contact details in the order header.ContextWEGOTRADE is an order...
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Gabriel Allard created an article,
Delivery schedule & process
Direct answerFor any questions about carriers or delivery schedules, this is a supplier-side matter.WEGOTRADE is an intermediary platform and does not have access to delivery information. Find thei...
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Gabriel Allard created an article,
Not receiving emails
Direct answerCheck your spam folder, add WEGOTRADE to your contacts, and contact support@wegotrade.com to confirm your address is not unsubscribed.ContextYou are not receiving WEGOTRADE emails or n...