Orders must be placed on the WEGOTRADE platform

Direct answer
All orders must be placed on the WEGOTRADE platform.
Orders by phone or email are not processed.

Context
WEGOTRADE is an ordering platform, but some requests must be handled directly by your supplier.

Steps
When to contact your supplier
• Product availability
• Disabled products
• Delivery schedules
• Delivery status
• Missing items
• Returns or credit requests
• Order changes or cancellations
• Missed order cutoff time
• No order needed this week
• Supplier onboarding
• Partnership disabled by the supplier
• Etc.

When to contact WEGOTRADE
• Platform access
• Technical issues
• Display errors
• Sign-in issues
• Missing emails
• Help using the platform

Need help?
Email us at support@wegotrade.com