Partial or wrong items received / Return or Credit request

Direct answer
If you received missing or incorrect items, or wish to make a return or request a credit, this matter is handled by your supplier.
WEGOTRADE is an intermediary platform, and delivery issues are resolved by the supplier. You can find their contact information in the order header.

Context
WEGOTRADE is an ordering platform, but some requests must be handled directly by your supplier.

Steps
When to contact your supplier
• Product availability
• Disabled products
• Delivery schedules
• Delivery status
• Missing items
• Returns or credit requests
• Order changes or cancellations
• Missed order cutoff time
• No order needed this week
• Supplier onboarding
• Partnership disabled by the supplier
• Etc.

When to contact WEGOTRADE
• Platform access
• Technical issues
• Display errors
• Sign-in issues
• Missing emails
• Help using the platform

Need help?
Email us at support@wegotrade.com