Delivery schedule & process

Direct answer
For any questions about carriers or delivery schedules, this is a supplier-side matter.
WEGOTRADE is an intermediary platform and does not have access to delivery information. Find their contact details in the order header.

Context
WEGOTRADE is an ordering platform, but some requests must be handled directly by your supplier.

Steps
When to contact your supplier
• Product availability
• Disabled products
• Delivery schedules
• Delivery status
• Missing items
• Returns or credit requests
• Order changes or cancellations
• Missed order cutoff time
• No order needed this week
• Supplier onboarding
• Partnership disabled by the supplier
• Etc.

When to contact WEGOTRADE
• Platform access
• Technical issues
• Display errors
• Sign-in issues
• Missing emails
• Help using the platform

Need help?
Email us at support@wegotrade.com