Missed order deadline

Direct answer
If you missed the order deadline, contact your supplier directly.
WEGOTRADE is an intermediary platform and cannot submit orders retroactively. Find their contact details in the order header.

Context
WEGOTRADE is an ordering platform, but some requests must be handled directly by your supplier.
You can find their contact information in the order header or in the order confirmation email.

Steps
When to contact your supplier
• Product availability
• Disabled products
• Delivery schedules
• Delivery status
• Missing items
• Returns or credit requests
• Order changes or cancellations
• Missed order cutoff time
• No order needed this week
• Supplier onboarding
• Partnership disabled by the supplier
• Etc.

When to contact WEGOTRADE
• Platform access
• Technical issues
• Display errors
• Sign-in issues
• Missing emails
• Help using the platform

Need help?
Email us at support@wegotrade.com