Supplier or products unavailable in my account

Direct answer
If a supplier or products have disappeared from your account, this is a supplier-side matter.
WEGOTRADE is an intermediary ordering platform. Find their contact details in the order header.

Context
WEGOTRADE is an ordering platform, but some requests must be handled directly by your supplier.

Steps
First of all, make sure that the right departments are enabled (in green) in the My Company section.

When to contact your supplier
• Product availability
• Disabled products
• Delivery schedules
• Delivery status
• Missing items
• Returns or credit requests
• Order changes or cancellations
• Missed order cutoff time
• No order needed this week
• Supplier onboarding
• Partnership disabled by the supplier
• Etc.

When to contact WEGOTRADE
• Platform access
• Technical issues
• Display errors
• Sign-in issues
• Missing emails
• Help using the platform

Need help?
Email us at support@wegotrade.com