Gabriel Allard
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Partial or wrong items received / Return or Credit request
Direct answerIf you received missing or incorrect items, or wish to make a return or request a credit, this matter is handled by your supplier.WEGOTRADE is an intermediary platform, and delivery is...
Place your first order
Direct answerTo place your first order, select your supplier, add products to the cart, and click Submit Order.ContextYou want to place your first order on the WEGOTRADE platform.Steps• Select your...
Not receiving emails
Direct answerCheck your spam folder, add WEGOTRADE to your contacts, and contact support@wegotrade.com to confirm your address is not unsubscribed.ContextYou are not receiving WEGOTRADE emails or n...
Can't access platform
Direct answerClear your browser cache, try another browser or network.If it persists, contact your IT department.ContextYou cannot access the online platform from your current device or network.Ste...
Update profile / company
Direct answerEdit personal info in My Profile and company info in My Company.ContextYour user or company information is incorrect in your account or in WEGOTRADE emails.StepsIn My Profile, you can ...
Supplier or products unavailable in my account
Direct answerIf a supplier or products have disappeared from your account, this is a supplier-side matter.WEGOTRADE is an intermediary ordering platform. Find their contact details in the order hea...
Reset password / login
Direct answerTo reset your password, go to the reset page, enter your email, and follow the instructions received.ContextYou want to reset your password or fix your login details from the sign-in p...
Missed order deadline
Direct answerIf you missed the order deadline, contact your supplier directly.WEGOTRADE is an intermediary platform and cannot submit orders retroactively. Find their contact details in the order h...
Add / remove / merge retailers
Direct answerThese actions are handled by the WEGOTRADE team.Email support@wegotrade.com with the details below.ContextYou want to add retailer access, remove retailer access, or merge duplicate re...
Modify or cancel an order
Direct answerOrder changes and cancellations are handled by your supplier.WEGOTRADE is an intermediary ordering platform. Find their contact details in the order header.ContextWEGOTRADE is an order...